NeuroPrime purchases are presented with a 365-day money-back guarantee. The guarantee gives buyers a full year from purchase to contact support if the product does not meet their expectations. Individual outcomes vary, and the guarantee is the available remedy for an eligible dissatisfied customer; it is not a promise that every buyer will experience a particular benefit.
Begin a request by emailing support@theneuroprime.com before mailing any product. Include the purchaser's name, order number, purchase date, email used at checkout, and a brief statement that you want return instructions. Support can identify the order and provide the next steps and destination information that apply to the request.
The published return conditions state that a return item should be unused, unopened, in the condition received, and in its original packaging. Because the money-back guarantee and general return conditions may apply differently depending on the request, contact support first and follow the instructions you receive. Do not assume that an unapproved shipment will be accepted or that postage will be reimbursed.
Keep copies of your order confirmation, shipping record, tracking number, returned-package receipt, and support emails until the request is resolved. Refund timing can depend on return delivery, request review, and the original payment provider. No faster processing period is promised on this page.
The vendor's official return conditions and contact route are available at https://theneuroprime.com/shipping.php, and the product guarantee appears at https://theneuroprime.com/.
Confirm current details on the official NeuroPrime page.
